Delivery Policy
A legal opinion
The explanations and information provided on this page are only general, high-level explanations and information on how to draft your own delivery policy document. You should not consider this article as legal advice or a recommendation on what you should do, as we cannot know in advance what specific delivery policies you wish to establish between your business and your customers. We recommend seeking legal advice to help you understand and create your own delivery policy.
Shipping Policy - The Basics
That said, a delivery policy is a legally binding document that aims to establish the legal relationship between you and your customers. It's the legal framework for outlining your obligations to your customers, but also for addressing the various possible scenarios that may arise, and what happens in each case.
Une politique de livraison est une bonne pratique et elle aide les deux parties - vous et vos clients. Vos clients peuvent bénéficier d'une information sur ce qu'ils peuvent attendre de votre service. Vous pouvez en bénéficier car les gens sont plus susceptibles de faire des achats chez vous si vous avez mis en place une politique de livraison claire, puisqu'il n'y aura pas de questions sur vos délais ou processus de livraison.
What to include in the delivery policy
Generally speaking, a shipping policy often addresses these types of issues: order processing time, shipping costs, different domestic and international shipping options, potential service interruptions, and much more.